- Resolve customer inquiries, complaints, and requests promptly and accurately.
- Listen actively to customers and empathize with their concerns to identify the root cause of their issues.
- Offer solutions or alternatives to customers to address their concerns, such as refunds, exchanges, or credits.
- Keep accurate records of customer interactions and transactions in a database or CRM system.
- Collaborate with other departments, such as sales, technical support, and billing, to resolve customer issues.
- Communicate company policies, procedures, and products to customers.
- Meet or exceed customer service goals, such as response time, first-call resolution rate, and customer satisfaction rate.
Job Type: Full-time
Salary: From Php22,000.00 per month
Benefits:
- Additional leave
- Company events
- Discounted lunch
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Taguig: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Accounting Assistant: 1 year (Preferred)
Language:
- English (Preferred)
