CUSTOMER SERVICES CO-ORDINATOR (FIXED TERM CONTRACT)
SUPPLY CHAIN, HAMMARSDALE
Location: Hammarsdale, Durban, South Africa
Language(s) Requirements: English
Seniority Level: Intermediate Level
Employment Type: Temporary/Contractor
A Customer Service Co-Ordinator position has become available in the Supply Chain, Operations Department based in Hammarsdale. This is a fast - paced but friendly environment that will suit an organized person with a great eye for detail.
This position is responsible for facilitating, receiving, and processing of domestic and international customer orders to ensure perfect order is met and customer relationships are maintained.
Qualifications:
- National Diploma or equivalent in Customer Service Management
- Certification in Export would be an advantage.
Experience:
- Minimum of 3-5 years’ Customer Services experience
- Minimum of 2 years’ experience within the Chemical Industry
- Knowledge of all requirements (processes and procedures) for order processing
Responsibilities include but not limited to:
- Co-ordination of all orders from order placement to expediting and liaising with sales and/or Supply Chain Manager throughout this process to ensure all problems/delays are communicated and resolved effectively.
- Receiving and processing of sales orders, following these through to delivery and invoicing, ensuring that processing is accurate. This will include export orders as well (incoterms, VAT act etc.)
- Month-end processing and reconciliation of orders, consignment stocks and all relevant tasks to ensure timeous submission for customers and finance. (Work over week end/public holiday if required to complete month end).
- Dealing with queries from Customers, Sales Representatives and within Supply chain department.
- Normal filing/processing of documentation and follow up work.
- Liaising with other support and sales team members
- Ensuring compliance with all SHERQ requirements and be involved in Continuous Improvement Projects
Knowledge, skills and abilities required
- A highly energetic, self - driven, independent, self-motivated person
- Excellent problem solving and communication skills
- Ability to meet tight deadlines and work under pressure
- Work in professional manner at all times taking ownership of ensuring the customer needs are met as promised
- Candidates must possess high levels of integrity together with strong self-leadership abilities
Equity Statement
We are committed to a diverse and inclusive workplace when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
Only candidates who meet the minimum requirements will be short listed. If you have not been contacted within 3 months of the closing date of the advertisement, please consider yourself unsuccessful.
CLOSING DATE: 29 May 2023
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