Customer Quality Management Team is the interface between our customers and Vitesco Technologies Quality.
As part of the worldwide Customer Quality Management Team, our Warranty Cost Management Team in Iasi is responsible for handling and verification of customer disputes due to Quality/Warranty complaints within SAP System and tracking of Warranty Costs for Vitesco Technologies customers worldwide.
We are looking for new colleagues with a positive attitude, who enjoy working with numbers & customers and curious to discover the insights of CQM world & its challenges.
Main Responsibilities:
- Aligning customer disputes with the according Quality complaint information/Warranty Data assigned from customers: checking disputes from commercial point of view, clarify inconsistencies with customers, tracking disputes and Warranty costs;
- Data analysis within customer portals and internal data (VQTS), resulting dispute handling and respective processing within SAP;
- Monthly data extraction, actualization and reporting of Warranty Costs including corresponding savings;
- Contributes to Customer Quality Management support tasks (eg. preparation of reports concerning Warranty Costs for Customer Quality Management/ Plant Management/ BU Management/ Controlling etc.), based on request;
- Contributes to preparation of reports concerning Warranty Costs for customer visits for Global Quality complaints negotiation;
- Support of customer service during the selection process of external/rework service providers, including creation of WBS elements and Shopping Carts in VTOS+, based on request.
A mentor will guide you step by step to take over your own responsibility, after an initial training phase which will familiarize you with our products, tools, processes and organization.
Job Requirements:
- University degree in a relevant field (Business Studies, Economics, Finance);
- Good writing, reading and speaking English skills;
- Good knowledge in MS Office (especially Excel and Power Point);
- Writing, reading and speaking German skills are a plus;
- SAP knowledge is a plus;
- Knowledge of Customer Portals (B2B, Covisint, etc.) is a plus.
We are Passionate about:
- Bringing in our expertise to drive results through our Integration Program in a professional & dynamic team;
- Fostering a company culture that stand by our employees through our medical subcription plans: medical insurance, life insurance, 1000 RON net/Year for dental services.
We are Pioneering about:
- Sustainability, which is at the core of our mission to power clean mobility;
- The key scope of our business which is electrification in the automotive industry;
- We want you to have the opportunity to work wherever is best for you:
- Our "Mobile Work Policy" gives our employees the opportunity to achieve the best possible balance between work and their private life.
We are Partnering about:
- Believing in good pay for good performance by offering:
- Competitive salaries based on performance, commitment and results;
- 13th Salary;
- 30 RON/net meal tickets.
- Building an empowering working environment through our Mentorship Program ensured by experienced colleagues for a period of 6 months;
- Cross-moving, which allows you to follow your desired professional path and align your future career with our product diversity;
- Encouraging our employees to pursue their interests, skills, experiences and talents and we support them by: Bookster subscription, 7Card, gym memberships, discounts to our partners, trainings, growing number of vacation days, referral bonuses.
Working Time: Full time
Your Contact Partner: Cristian Tudose
Vitesco Technologies is a leading international developer and manufacturer of cutting-edge drive systems for sustainable mobility. With intelligent system solutions and components for electric, hybrid, and internal combustion drive systems, Vitesco Technologies is making mobility clean, efficient, and affordable. The product portfolio includes electric drives, electronic controls, sensors and actuators, and exhaust gas treatment solutions. In 2022, Vitesco Technologies generated sales of around €9.07 billion and employs a workforce of around 38,000 employees at 50 locations. Vitesco Technologies is headquartered in Regensburg, Germany.
