Order to Cash – Process Associate – Spanish – Remote Ro [Romania]

 

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With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Order to Cash – Process Associate – Spanish – Remote Ro

Responsibilities

• The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
• Booking of Incoming Payments: - Bank Statement; - Remittance advices.
• Review customer complaints and update customer records if required
• Documenting customer interactions & providing information to customers
• Coordinating the chase activity, query resolution/dispute management: - Verbal & Written Communication with client; - Verbal & Written Communication with related departments.
• Managing dunning letters/collection letters: - Issuing, checking and sending dunning letters/Collection letters
• Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures
• Escalating of all unsolved/unclear issues to the team leader

Qualifications
Minimum qualifications

• Bachelor’s degree
• Relevant experience in Order Management or Cash application
• Strong Communication Skills (verbal and written)

Preferred qualifications

• Good level of Spanish (C1) and English (B2)
• Good customer handling skills
• High Energy level
• Good interpersonal skills that can lead multiple responsibilities simultaneously
• Good influencing skills and interpersonal, analytical skills and attention to detail
• Good team commitment and results delivery orientation
• Good experience in Order to Cash end to end processes
• Good understanding of the MS Office suite

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobProcess Associate

Primary LocationRomania-Bucharest

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 17, 2023, 5:30:22 PM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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