Operations Generalist - Work From Home [Philippines]


 

We are looking for an energetic and experienced Operations Generalist who will help our clients with their daily operations, business, and personal-related tasks. You will be working with an exciting startup organization of eager and young professionals who are hungry for growth and opportunities!

This is a great opportunity for someone who wants to work with a well-known brand and wants continuous learning and growth during their career.

The Benefits

  • Work From Home
  • Performance, Attendance, and Referral Bonuses
  • Paid Holidays and Time Offs
  • Health Insurance Card

The Role

  • Check support tickets daily & categorize them based on provided criteria; respond to common customer inquiries and escalate to appropriate team members when necessary
  • Generate pre-paid shipping labels for RMA (return parts).
  • Enter shipment tracking details into Hubspot for recently shipped items. Communicate updates in shipping via email to clients via email templates as needed.
  • Provide a weekly summary of available inventory for RMA items & new unit logistics
  • Place “shipping” orders through SmartTurn every 2 weeks & respond to paperwork questions on documentation - client to provide training
  • Templated reporting and dashboarding - client to provide templates

The Requirements

  • 1+ years of Hubspot CRM experience is a must-have.
  • ** Focus on using Support Ticket View, Templates, & Workflows**
  • 1+ years experience with client success and/or customer support is a must-have
  • Experience with Slack and G Suite (basic - intermediate Google Sheets experience required)
  • Basic knowledge of social media platforms for streamlining communications & social listening.

NICE-TO-HAVE:

  • Experience making support calls or speaking on the phone with clients is nice to have
  • Organic social media experience (executing content calendar, community engagement/comms, etc.)
  • Community management (i.e. responding to social media engagement/DMs) - client to provide templates/scripts
  • Ad hoc digital marketing tasks as requested - client to provide training and/or prescriptive direction as/if needed

We are looking for someone who wants to grow as part of a team. Ideal candidates desire to learn and grow and take on more responsibilities along the way. Join our team now!

Job Type: Full-time

Pay: Php40,000.00 - Php50,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Life insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Night shift

Supplemental pay types:

  • Performance bonus

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