Duties & Responsibilities
· Manage incoming phone calls.
· Build sustainable relationships and trust with customers through interactive communication.
· Provide accurate, valid and complete information by using the right methods/tools.
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies.
· Take the extra mile to engage customers.
Skills & Experience:
· Two-year’s experience with Graduation, A level and O level (preferred).
· Diploma in customer service
· Fluency in English.
· Proven Customer Support Experience
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to different clients.
· Prior experience in the Visa Industry will be a plus.
· High level of awareness for customer service.
· Excellent communication skills within team, clients and college staff.
· Excellent listening skills, problem analysis, problem-solving, and follow-up skills
· Excellent verbal and written communications skills
· Excellent time and project management skills.
· Self-motivated and able to thrive in a results-driven environment.
· Ability to prioritize among competing tasks.
· Keen attention to details and adherence to deadlines.
· Expert in Microsoft Office Suite & Outlook.
· High level of commitment, responsibility and passionate about the work.
Job Type: Full-time
