Dyenamic Associates LLC is a family business that has been offering incredible services since 2018. We help YOU find great work-from-home opportunities. Our specialization lies in placing skilled professionals across various industries nationwide. We are looking for Customer Service Representatives. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Customer Service Expectations:
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team metrics and call quality expectations.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Proven customer support experience or experience as a customer service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of call scenarios.
- Excellent communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma
Job Types: Full-time, Part-time
Pay: $10.00 - $17.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Remote
Education:
- High school or equivalent (Preferred)
Experience:
- 1 year (Preferred)
Work Location: Remote
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