⭐️Call Center Supervisor
We exist to help companies fulfill their purpose and create a meaningful positive impact.
Sophilabs was founded back in 2012 with a clear vision in mind: to build software for outstanding companies seeking perfectionist teams. As we move forward, we continue to stress the importance of growing and improving ourselves to help more customers build great software.
The Call Center Supervisor will be tasked with ensuring customer projects, meet required timelines and milestones, to ensure customer success. In this role, you will anticipate resourcing bottlenecks and balance the project needs versus technical constraints.
Providing guidance around facilitating knowledge, and expertise applying Agile processes to achieve project and customer goals. Responsibilities for this position include, but are not limited to:
- Manage and optimize the staffing performance
- Lead daily, weekly and monthly meetings with key stakeholders and team members
- Maintain good relations with existing customers, act as a point of contact to the customers ensuring projects meet required timelines and milestone
- Identify stakeholder expectations, conduct meetings, request feedback, and review processes to understand customer/project needs
- Engage regularly with the management group to proactively improve resourcing processes
- Fluency in English C1-Advanced (Must have)
As a team member of Sophilabs, you’ll enjoy:
- You will earn US dollars every month.
- You have 10 days of paid time off, 7 holidays, and unlimited Not paid time off.
- Wellness bonus.
- Long-term relationship with Sophilabs Inc. (indefinitely contract).
- You will be working with a US Company.
- Laptop provided by the company.
- Career development.
- Competitive salary according to your capacities and abilities.
Available to work Remotely Mon to Fri (9 A.M. to 6 P.M.)
Tipo de puesto: Tiempo completo
Horario:
- Turno de 8 horas
Lugar de trabajo: Empleo remoto
