Recognized for its know-how in Haute Horlogerie and Haute Joaillerie, Chopard is celebrated for its creative audacity and its conception of ethical and responsible luxury. Proud of its values and traditions, our Maison breathes its family spirit into relationships with its employees and customers, striving to deliver an extraordinary brand experience.
Chopard can draw upon a vast reservoir of in-house expertise and experience uniting more than 45 different crafts within the twin fields of swiss watch and high jewellery-making.
Your mission
The Oracle Business Analyst ensures the support of the Production module and later Order Management modules in Chopard’s ERP system which is the Oracle eBusiness Suite.
Main Tasks
- First and second level support for the ERP-system. Investigate bugs and malfunctioning of the software. Follow-up of tickets created by users for the production management module in specific and if possible, the inventory modules in Oracle E-Business.
- Ensure the link between the business and the software in order to support the decisions by the business in the ERP.
- Understand user needs, correlate these needs with the standard capabilities of Oracle. Propose solutions and improvements for business evolutions.
- Write specifications in case of development, reports or functionalities that are not covered by the standard. Follow up on requests with developers regarding testing and installation in production.
- Participate in the quarterly non-regression tests related to the security and functional up-patching of the modules.
- Support data-cleaning and mass change of data of the technical data (Bills of material, routings, item parameters, planning data, etc.)
Project related :
- Participate and eventually lead permanent improvement efforts.
Specific Tasks
- The scope is for the Chopard Group. Nonetheless, a special preference is to be given to the German production site in Pforzheim. Hence also the language requirement.
- Quarterly travel to our German plant.
Your Background and Skills :
- University degree in business or IT, or equivalent experience
- Good knowledge of the production module of an ERP application such as Oracle eBS, SAP, Dynamics or similar
- Knowledge of SQL*Plus
- Used to work with an IT-SM tool
- Knowledge of the basics of the production management
- Demonstrated ability to be collaborative and act as the functional sparring partner for the business users and the technical developers
- Ability to communicate clearly and effectively both verbally and in writing.
- Likes to combine project work with support tasks; Highly professional with a strong customer service orientation, commitment to meeting deadlines and ability to multitask in a fast paced and dynamic environment.
- German and English is a must; Good French skills are an advantage.
Contract Type: Unbefristet
Working Time rate: Vollzeit
