The Student Enrollment Advisor (SEA) will work within a friendly, diverse and supportive team to provide excellent mentorship and deliver tailor made services to international students interested to study in France.
They will be responsible for managing the 1:1 communication with prospective students on behalf of our clients. By answering prospects queries with accuracy, speed and enthusiasm, and supporting them throughout the decision-making process, their work will ultimately increase enrollments at the given institution.
Through this Entry-level role they will learn how to use effective questioning and rapport-building to market and promote the Client they are representing. They will also be introduced to Account Management responsibilities.
Successful candidates will be trained in the psychology of decisions making, effective writing, marketing techniques, university branding and the French higher education market. As we care about growth, both professionally and personally, successful candidate can also expect the following career progression should they consistently satisfy and exceed internal targets and expectations.
Role Functions
Inquiry and Made Offer Management
- Improve the inquiry experience for students with great customer service, soft sales and provision of accurate information via phone, email and other communication platforms
- Ensuring all incoming communications are effectively managed and answered in accordance to SLAs
- Utilizing effective writing skills to ensure emails are written in an engaging, creative way maximizing potential conversion
- Using a personalized approach to build rapport and represent the partner institution positively
- Collect intelligence from students to report back to partner institutions
- Contributing to the continuous improvement of business practices and student experience
Account Management
- Contribute in account meetings and share feedback and findings following engagement with students
- Ensure information and updates are being accurately and effectively passed to all relevant departments as well as recorded correctly
- Support colleagues in Client Delivery to host webinars as required
Marketing Communications and Data
- Support in the QA process of our automated marketing communications, providing feedback and corrections where necessary
- Checking datasets to ensure their accuracy as part of the data screening process
General Duties
- Provide support to the Client Success team as required
- Attend conferences, exhibitions, campus tours as required
- Domestic and International Travel as required
In addition, any such other duties as are within the scope and spirit of the job purpose, and the title of the position.
Personal Requirements to Meet Position Objectives
- Ability to engage and communicate effectively with a diverse range of people in a logical, organized and effective manner
- A high level of initiative where thoughtful, intelligent problem-solving skills are utilized
- An excellent standard of spoken and written English
- Strong relationship building skills
- Good organizational skills and the ability to priorities work assignments
- Knowledge on France, French language and culture is a plus.
Industry : Education Management, Higher Education
Job Types: Full-time, Fresher
Salary: ₹30,000.00 - ₹75,000.00 per month
Benefits:
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Do you have experience providing customer service to students or clients from diverse backgrounds?
- Are you comfortable using phone, email, and other communication platforms to interact with prospective students?
- Do you have a good understanding of effective writing techniques to engage and convert potential students?
- Are you willing and able to travel domestically and internationally as required for the role?
Expected Start Date: 29/05/2023
