Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Where possible we’re committed to flexible working and supporting our employees to have the right work life balance. Do however note, if you choose to apply for a different work location you will not have any eligibility for relocation support or travel allowances.
We can offer you this:
- Annual bonus
- Great discounts with our perks for work scheme
- Brand new smart phone and unlimited data plan
- Great training courses and career development opportunities
- Individual Private Medical Cover
- And much much more!
- Responsible for conducting quality audits against risk-based compliance model for customer interactions
- Conduct root cause analysis (RCA) to support continuous improvement on quality and performance
- Provide feedback to improve performance in operational areas
- Identify training needs together with providing guidance to less experience staff.
- Participate and in some cases lead calibration sessions to maintain consistency across all areas
- Support performance improvement interventions after identifying key themes
- Provide timely and comprehensive reporting, highlighting areas where criteria has not been met and identifying any trends and patterns in compliance levels against FCA regulations
