****Fully remote role. Work anywhere in the U.S.****
6:00am- 2:30pm EST Saturday - Wednesday | Call center is a 24/7 operation.
*Holiday work is expected*
*Schedules may be adjusted based on business need*
We are looking for high-performing individuals to join our team. This team will support members as their front-door to Mental Health Wellbeing. Our goal is to deliver an integrated experience across the breadth of RFL, Behavioral Health and Medical products to ensure every member and their families get the right support for their unique mental wellbeing needs.
Responsible for supporting the provision and use of Worklife, employee assistance and management consultant resources.
and timely manner.
EAP/Worklife services and resources.
and information thoroughly and professionally.
requests for services and resources related to various
life skills such as finding childcare, finding eldercare, etc.
letters, selection of appropriate guidebooks, collating
materials for mailing, documenting fulfillment completion
in the appropriate EAP system, maintaining an inventory
of materials.
as assigned.
policies and procedures.
management and regulatory requirements. (*)
correspondence.
appropriately.
those needs.
Pay Range
The typical pay range for this role is:
Minimum: 18.50
Maximum: 34.60
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
Required Qualifications
Preferred Qualifications
Education
Associate's degree or equivalent experience
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
6:00am- 2:30pm EST Saturday - Wednesday | Call center is a 24/7 operation.
*Holiday work is expected*
*Schedules may be adjusted based on business need*
We are looking for high-performing individuals to join our team. This team will support members as their front-door to Mental Health Wellbeing. Our goal is to deliver an integrated experience across the breadth of RFL, Behavioral Health and Medical products to ensure every member and their families get the right support for their unique mental wellbeing needs.
Responsible for supporting the provision and use of Worklife, employee assistance and management consultant resources.
- Member Support
- Determines purpose of call by actively listening and
and timely manner.
- Assesses client’s needs; researches and articulately
EAP/Worklife services and resources.
- Recognizes crisis situations and evaluates for needed
- Performs appropriate research in internal databases and
- Enters member information into the appropriate EAP
and information thoroughly and professionally.
- Team Member Support - Receive calls transferred from
- Schedules appointment for members with counselors.
- Assists team members with necessary activities to
requests for services and resources related to various
life skills such as finding childcare, finding eldercare, etc.
- Communicates effectively with all internal stakeholders.
- Utilizes relevant Aetna databases to research and
- Makes outbound calls as appropriate to identify and
- Assists team members with printing and fulfillment needs
letters, selection of appropriate guidebooks, collating
materials for mailing, documenting fulfillment completion
in the appropriate EAP system, maintaining an inventory
of materials.
- Provides miscellaneous support functions including
as assigned.
- Compliance with Policies and Regulatory Standards
- Protects the confidentiality of member information and
policies and procedures.
- Maintains accurate and complete internal
management and regulatory requirements. (*)
- Proactively listens to members and anticipates their
- Address inquires and resolve issues as a "single-point-of
correspondence.
- Provide customized interaction based on customer
- Resolves complex issues without or with limited
- Administers structured pre-screening assessment based
appropriately.
- Identifies triggers for additional resources and support
- Assesses for social determinants/needs and offers and
those needs.
Pay Range
The typical pay range for this role is:
Minimum: 18.50
Maximum: 34.60
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
jobs.CVSHealth.com/benefits
Required Qualifications
- 1+ years of customer service experience required
- 1+ years call center experience required
- 1+ years Experience in a social, psychological or human service field providing client support
- Basic computer knowledge (Microsoft Office Suite: Word, Excel, Teams, etc.)
Preferred Qualifications
- Mental health and human services background preferred
- Behavioral Health experience preferred
- 1+ years of healthcare experience preferred
- 1+ years remote work experience preferred
- Insurance/ medical knowledge preferred
Education
Associate's degree or equivalent experience
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
