Signicat is a Digital Identity Service Provider (DISP) and is one of the leading providers of electronic identity and signature solutions in Europe. Our solutions are used at all financial levels from government and big banks to small business—and everywhere in between. We continue to be leaders in innovative trust service solutions, reducing risk while providing a smart and intuitive user experience. Signicat has earned the trust of institutions and businesses by providing user authentication, electronic signing, identity proofing and document preservation.
We are a fast-growing company that has track record of success as one of the most complete providers of electronic identification services for the Nordic and European markets. While enjoying continued growth we have kept the best of our ‘startup’ ethos, encouraging creativity, initiative and independence to get things done. We value the well-being of each employee and all work together to create a supportive and inspiring work environment.
Signicat has more than 400 employees at offices in Trondheim (headquarters), Oslo, Bergen, Copenhagen, Helsinki, Stockholm, London, Vilnius, Rotterdam, Bucharest, Madrid, Reykjavik and Lisbon.
Our focus is security and professionalism and we are constantly working to improve our product and ourselves.
We are now seeking to add an Onboarding Manager to the team who will drive optimal integration of products purchased by our customers. You will join a global Customer Onboarding team with team member in Norway, Sweden and Netherlands. The team is part of the larger Customer Success department where other colleagues in Customer success management and developer support with be working together with you on an ongoing basis to ensure that our Customers has the optimal experience.
What you'll be doing:
- Lead customers to successfully implementing products they purchased
- Maintain high data quality with our CRM tools on onboarding projects and customers
- Follow up with customers
- Collaborate with other departments like Sales, CS, Service Desk, Finance and Products
- Help with upsell opportunities, documentation and product improvements
- Participate in meetings with customers and prospects
- Make recommendations on onboarding processes
You are:
- Continuous learner - committed to ongoing learning and development to stay current to industry trends, Signicat’s products and best practices.
- Customer-centric – passionate about delivering exceptional customer experiences and achieving customer success.
- Organized – able to work on multiple, different onboardings even during a high demand
Ideally, you have:
- Bachelor’s degree in business, engineering, IT or another related field or relevant work experience
- Excellent communication in English both verbally and in written
- Project management skills to finalize onboardings and follow up on customers feedback
- We consider a plus if you speak - Dutch, German, Norwegian, Swedish, French, Danish or Finnish.
We offer:
- Competitive salary and benefits package
- Dedicated time during working hours each week for training and development activities
- Dedication to your continuous development and growth through quarterly development talks
- Strong purpose - we are building a trusted digital world!
- Opportunity to become a part of a passionate team within an international company which is growing fast across Europe
- Experienced, cross national team that benefits greatly from the various backgrounds and experiences
