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Are you looking for a 100% non-voice account? Join our dynamic team now as an Email & Back Office Support!
JOB OBJECTIVE
Deliver exceptional customer support primarily through email and chat.
ESSENTIAL JOB FUNCTIONS
- Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat.
- Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency.
- Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
- Oversee the dedicated voicemail for concierge to process its incoming requests.
SKILLS & QUALIFICATIONS
- Bachelors/College Degree in any field; IT-related course is preferred.
- Must have at least 1 year of experience in the BPO industry handling an international account.
- Required experience in handling an account using chat and/or email channels
- Knowledge in HTML, CSS, and Photoshop is a huge plus.
- Must have good writing and speaking skills in English.
- Willing to work night shifts.
Job Type: Full-time
Benefits:
- Employee discount
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
Education:
- Bachelor's (Preferred)
Language:
- English (Preferred)
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