This position is located at the Seneca Job Connections campus.
JOB SUMMARY
Provide clerical, administrative and logistical support to assigned department(s) or work area(s) such as Workforce Development, Job Connections, Human Resources, Operations and Retail Departments.
Maintain general knowledge and promote Goodwill Industries policies, procedures, and mission. Works to ensure Goodwill Industries provides an excellent, respectful, and welcoming work environment; greets people on the phone and in person providing friendly, respectful, and inclusive customer service. Responsible for staffing the front desk; answering and routing calls, data entry, ordering supplies, general administrative and clerical duties, etc. Provide general education, resources, support, and guidance to internal and external customers that visit or interact with Goodwill offices, facilities, or job sites including satellite offices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Staff the front desk, answer and route calls, greet and direct walk-in traffic, data entry, order supplies and basic administrative projects as assigned.
- Provide professional, respectful and kind customer services.
- Promote and uphold Goodwills Mission, Vision and Values.
- Promote Goodwill and Job Connection services to applicants and individuals inquiring about services.
- Coordinate and maintain vocational related resources and referral information as needed.
- Maintain logs, worksheets, graphs, charts and other tracking systems, lists or resources as needed.
- Provide clerical and administrative support as needed.
- Ensure relevant data and records are accurately entered into appropriate databases and maintain confidentiality.
- Support department and program areas as assigned.
- Assist department and program areas with logistics such as set up and clean-up of meetings, events, rooms or work areas as needed.
- Update and maintain reports, databases, and correspondence.
- Maintain clean, orderly and organized workspace(s) and lobby areas. This may include wiping down and cleaning high touch surfaces, desks, chairs, countertops and other surface areas. May also include sweeping or vacuuming lobby or work areas as needed to maintain professional appearance. Watering plants and other light housekeeping tasks as needed.
JOB EXPECTATIONS
- Understand, support, and positively promote Goodwills Mission, Vision and Values.
- Follow Goodwill and department policies and procedures.
- Meet productivity standards, deadlines, and work schedules.
- Proficient in Microsoft Outlook, Word, Excel and database systems.
- Excellent verbal and written communication skills with the ability to effectively communicate with a diverse customer and employee population.
- Fluent in speaking, reading, and writing the English language.
- Recognize who the customer is and seek to identify ways to increase satisfaction.
- Act as a role model in demonstrating a service culture.
- Demonstrate genuine caring and empathy through personal demeanor and approach.
- Respect diverse views.
- Approach and foster cooperation and collaboration with others through building trust and relationships.
- Acknowledge and correct mistakes timely and directly.
- Conduct activities in an ethical and dependable manner.
- Facilitate and model teamwork across Goodwill and create a culture of transparency and trust.
- May drive company vehicle transportation as required.
- Read and interpret documents such as forms, safety rules, operating and maintenance instructions, and procedure manuals.
- Follow written or verbal instructions.
- Possess basic math and analytical skills
- Work all hours of operations and a flexible schedule as needed.
- Function independently and as part of a team.
- Operate office machinery such as multi-line phone, computer, fax machine, copy machine effectively.
- Demonstrate common-sense understanding when carrying out instructions furnished in written, orally or in diagram form.
EXPERIENCE
One years experience working in a clerical or administrative support role.
EDUCATION
High school diploma or equivalent.
CERTIFICATES, LICENSES, REGISTRATIONS
Possess and maintain a valid state appropriate driver license and insurable driving record. Insurability requires you to be at least age 21 and not over the age of 79.
PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequently required to sit, stand, walk, bend, twist and use finger/hand dexterity.
- Frequently required to use hands to feel objects, tools, or controls, and reach with hands and arms.
- Frequently required to hear, see, speak, read and write.
- Specific vision abilities required by this job include peripheral vision, depth perception and close vision with the ability to adjust focus and work continuously at a computer screen or monitor.
- Occasionally lift, push, pull or move 10-25 pounds.
- Drive personal or company vehicles in the course and scope of the job.
WORK ENVIRONMENT
This position may be located within an office or warehouse environment. Warehouse environment may include exposure to moderate to loud noise, fluctuating temperatures and dust. Work environment is usually fast paced and hectic with frequent short deadlines and regular instances of critical or unusual situations.
WORK HOURS
This job can typically be done within a Monday through Friday schedule. However, based on events going on there may be times when evening and weekend work is required with little or no notice.
Administration hours are typically 8:00 am to 5:00 pm.
Workforce Development hours are typically 8:00 am to 5:00 pm.
CORE COMPETENCIES
- Adaptability Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture). Adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Key actions include trying to understand changes, approaching change with a positive mind-set, and effectively adjusting behavior.
- Collaborating Work cooperatively with others to help a team achieve its goals. Key actions include contributing to goal accomplishment, asking for help, and encouraging involvement, , and modeling commitment.
- Communication Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message. Listen actively to others. Key actions include organizing the communication, maintaining attention, adjusting to the listener, ensuring understanding, listening actively, and conveying a professional presence.
- Customer Service/Interpersonal Responds promptly to customer needs, and requests for service and assistance. Meet commitments. Remain open to others ideas and tries new things. Approaches others in a tactful and respectful manner.
- Technical/professional knowledge and skills Achieve a satisfactory level of technical, functional and professional skills and knowledge in position-related areas. Keep up with current developments and trends in areas of expertise. Leverage expert knowledge to accomplish results. Key actions include understanding technical terminology and developments, knowing how and when to apply a technical skill or procedures, and performing complex tasks in area of expertise.
- Innovation Generate suggestions for improving work. Looks for efficiencies and embrace the Kaizen philosophy.
